Features
Sentiment
Janore tags every visitor message with a sentiment label so you can triage the inbox at a glance and route urgent threads to a human.
How it works
On every inbound message, the chat workflow asks the LLM for a one-word sentiment along with the reply. Four classes:
- Positive — the visitor is happy, satisfied, complimentary.
- Neutral — informational, no emotional charge.
- Negative — frustration, complaint, churn risk.
- Urgent — anger, blocker, escalation language ("immediately", "this is unacceptable").
Where you see it
In the Inbox, every conversation row carries a coloured pill: green / grey / amber / red. Hover the pill to see the sentiment-driving phrase the LLM picked out.
Filter by sentiment
The Inbox sidebar has a sentiment filter. Pick "Negative" or "Urgent" to surface conversations that need a human reply right now.