Human handoff
When a visitor needs a human — or when sentiment turns urgent — Janore captures their email, hands the thread to your Inbox, and pauses until an operator replies.
When handoff fires
Three triggers route a thread to the human queue:
- Explicit — the visitor types "talk to a human", "speak to support", or any equivalent the LLM recognises.
- Sentiment — two consecutive turns flagged Urgent (see Sentiment).
- Unknown — the assistant tried twice and still can't answer; it offers handoff rather than guess.
Email capture
On handoff, the assistant asks for an email and a one-line summary. Both are stored on the conversation. The visitor stays on the page, the assistant says "someone will be with you shortly", and the thread lands in the Inbox.
Operator pickup
In the Inbox, the conversation carries a "Waiting handoff" badge. Any operator with access can claim it; once claimed, it shows the operator's avatar to other team members so two people don't reply at once.
Hand back to the assistant
When the operator clicks "Hand back" the assistant resumes — it sees the operator's last reply as context and picks up where the human left off.