Reply on WhatsApp, automatically.

Prerequisites

• A Meta Business account.
• A WhatsApp Business phone number — not a personal number. The number must not be active in the consumer WhatsApp app.
• A Meta App at developers.facebook.com with the WhatsApp product enabled.

1. Grab three values from Meta

In the Meta App dashboard, open WhatsApp → API Setup and copy:

• phone_number_id — the WhatsApp number's internal id.
• business_account_id — your WhatsApp Business Account id.
• access_token — generate a System User token with the whatsapp_business_messaging and whatsapp_business_management scopes. System User tokens are permanent — temporary tokens expire in 24h.

2. Paste them into Janore

Open Dashboard → Channels → WhatsApp → Connect. Paste the three values. Janore generates a webhook_verify_token for you — copy it, you'll need it in step 3.

3. Point Meta at Janore

Back in the Meta App: WhatsApp → Configuration → Webhook.

• Callback URL:

  https://janore.com/api/v1/channels/whatsapp/{ASSISTANT_ID}

• Verify token: the one Janore gave you in step 2.
• Subscribe to fields: messages.

Click Verify and save. Meta pings Janore; Janore replies with the verify token; you're connected.

4. Test it

Send a message to your WhatsApp Business number from your personal WhatsApp. Janore replies within a couple of seconds, in the customer's language. Open the assistant's Conversations tab in the dashboard to watch it live.

Proactive messages (templates)

Outside the 24-hour customer-service window, Meta requires pre-approved message templates for outbound messages. Janore can send approved templates via the API; full guide on Meta's side at developers.facebook.com/docs/whatsapp.

Troubleshooting

• Token expired. If you used a temporary token, regenerate as a System User token. They don't expire.
• Sandbox limits. Until you complete Meta's business verification, you're limited to 5 test recipients per number. Submit for review when you're ready to go live.
• No reply on outbound. Check the 24-hour window: outside it, only approved templates can be sent first.
• Webhook not verifying. Make sure the verify token in Meta matches exactly what Janore generated — no trailing whitespace.